T & C
Shipping Policy

Ships Time
Orders received will be processed and delivered to your door step within 3 – 5 working days
via J&T ,only in West Malaysia. If in East Malaysia ,orders received will be processed and delivered to your door step within 7-14 working days via J&T.

Shipping Coverage
Orders are shipped within Malaysia only. We do not ship to P.O. Box address.

Shipping Cost
If your order totals more than RM250, you’ll receive free shipping in Johor Bahru. We are charging RM10 flat rate per order for delivery within Peninsular Malaysia and RM14 flat rate per order for delivery to East Malaysia. The cost for  expedited shipping is calculated and displayed on the Checkout page before you complete your order.

2. Refund Policy
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.

3. Return Policy
We offer a 14-day money back guarantee (from received date) for defective products. Email
your intent for a product return to cipsentrading@gmail.com. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.
If you return the goods over RM500,we will a cancellation fee of 50% on purchase price will be imposed.
To return your products, please send the whole product(s) back with its original packaging
to:  Jb Cip Sen Trading Sdn Bhd     No,3 Jalan Canggih 4 Taman Perindustrian Cemerlang 81800 Ulu Tiram, Johor ,Malaysia.

4. Privacy Policy
We are committed to protect your privacy. We does not sell, share or trade customer’s
personal information collected online with third parties. Please read the Statement of
Privacy to be more aware about our policy on collecting, using and disclosing any

Uses of Information
You agree that the personal information we collect from you will be used and or shared
within our corporate group and to third parties for one of the following purposes:
• To deliver products that you purchase from our website.
• To inform and update you on the delivery of the product and for customer support
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered
through our website and which you may request;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make
online. For example, payments that you make through our website will be processed
by eGHL (www.e-ghl.com).

The personal information we collect may include your:

• Name
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address

Information Security
We employ certain security measures, such as encryption where appropriate. We also take
appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to
this policy will be published on our website. You should check this Policy each time you
access our website so as to be aware of the most recent applicable version of the Policy.
Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please
don't hesitate to contact us.
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